Replacement / Return Policy:
As we offer the store production lines with a one-year warranty, equipment and machinery, goods and wholesale products cannot be returned. As a customer, it is your responsibility to understand this material when purchasing. However, we are aware that any exceptional circumstance can occur with regard to the offered products, and therefore we are honored to receive requests for refund or replacement. For the following reasons:
Main disadvantages:
1 – The product is not as described in the terms of the contract. Clear evidence that the product purchased is not as described in the terms of the contract must be provided.
2 – Complaints based solely on customer expectations or desires (there is a sample available for each product or specification certificates).
3- That the product or commodity contains a counterfeit or imitated trademark that has led to misleading the consumer, Or there is a tampering with the products, whether in the sizes, or weights, or quality, or the source, or it violates the standards.
If any of the previous cases are available, the consumer has the right to request the return or replacement of the product in accordance with the store’s policy. These issues should be reported to our technical support department within 24 hours of receiving the shipment, please give the technical support team 12-24 hours for responses.
4- Returns of products are managed by buyers, and returned products are accepted by the seller if they violate the terms and specifications mentioned in the contract.
